Terms and conditions

1. Scope

These terms apply when you make a voluntary financial contribution via a Voices Artist site to support an artist or a creative project described by the artist. They supplement the general commercial relationship with Voices where needed, but do not replace a separate agreement if you also purchase goods or services (for example a ticket or studio recording): those follow their own terms and invoicing.

If you buy or book something via an Artist site that does involve a performance - for example, a gig, a product or a service, other than a voluntary contribution - these support terms do not apply. Instead, the general terms and conditions of Voices apply (see document 10 below).

2. No personal legal or tax advice

This text helps you understand the nature of voluntary support. It does not replace advice from a lawyer, accountant or tax adviser. If you are unsure about your situation (e.g. inheritance tax, registration of gifts, company law or customs), consult a professional.

3. Voluntary gift. No purchase, no consideration

Under Belgian civil law, a gift is essentially a voluntary, gratuitous transfer of part of someone’s assets to another who accepts it, without consideration owed in return. What you contribute through this flow is modelled as such a voluntary financial contribution: it is not a purchase price and does not automatically entitle you to delivery of a product, service, performance or reward by Voices or the artist.

• Your contribution does not oblige the artist or Voices to perform a specific service towards you (unless you separately enter into an agreement that expressly provides otherwise).
• Any thank-yous or visibility on the site are expressly not intended as compensation in exchange for your contribution and do not guarantee content, timing or duration, unless clearly agreed elsewhere in contract.
• If you are a consumer and do buy a digital or physical product with a right of withdrawal, the rules of that purchase apply; not this voluntary-support clause.

4. Payment and processing

Payments are processed via recognised payment providers (such as Mollie). Your payment details are handled by that provider and under our privacy statement; Voices does not store full card numbers. If a payment is refused or reversed, no voluntary contribution is established.

5. Refunds and disputes

Because this is a voluntary gift without an obligation to deliver, there is in principle no right to a refund as with a consumer purchase. In exceptional cases (e.g. a clear duplicate charge due to a technical error), you can contact the Voices team; we review that fairly on a case-by-case basis. Disputes about purchase or services outside this voluntary contribution fall under the terms that apply to that transaction.

6. Tax and registration (Belgium)

In Belgium, gift taxes and registration duties are regional (Flanders, Brussels, Wallonia) and depend on the form of the gift. A regular bank transfer or online payment to a natural person does not automatically provide a tax certificate like some gifts to recognised institutions. Whether your contribution has personal tax consequences depends on your situation; Voices cannot promise that here.

You can find general government information on the registration of donations, for example, from the federal finance department:fin.belgium.be, schenkingen.

7. Link to the label manifest

On the Artist site, the label manifest (why / how / what) describes the artist’s values and approach. Voluntary support aligns with that: it supports artistic work and community without the supporter gaining an individual delivery obligation or claim to a specific result. The manifest explains the why; these terms legally clarify the no-consideration nature of the contribution.

8. Liability

To the extent permitted by law, Voices and the artist are not liable for indirect or consequential damage arising from your voluntary contribution. Nothing in this text limits mandatory consumer rights where they apply to a separate purchase.

9. Changes

We may update these terms to align with legislation, payment partners or our operations. The date at the top will then be revised. Continued use of the support flow after publication of an update means you are aware of the revised text.

10. More documents

• General Voices terms (commercial framework)
• Privacy statement